{"id":2592,"date":"2024-10-07T16:34:39","date_gmt":"2024-10-07T19:34:39","guid":{"rendered":"https:\/\/padi.org.br\/?p=2592"},"modified":"2024-10-07T16:34:40","modified_gmt":"2024-10-07T19:34:40","slug":"webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem","status":"publish","type":"post","link":"https:\/\/padi.org.br\/en\/webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem\/","title":{"rendered":"September's Padi Webinar discusses \"Customer service challenges in imaging services\""},"content":{"rendered":"<figure class=\"wp-block-image size-full is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"566\" height=\"306\" src=\"https:\/\/padi.org.br\/wp-content\/uploads\/2024\/10\/dfasedfa.jpg\" alt=\"\" class=\"wp-image-2593\" style=\"width:627px;height:auto\" srcset=\"https:\/\/padi.org.br\/wp-content\/uploads\/2024\/10\/dfasedfa.jpg 566w, https:\/\/padi.org.br\/wp-content\/uploads\/2024\/10\/dfasedfa-300x162.jpg 300w\" sizes=\"(max-width: 566px) 100vw, 566px\" \/><figcaption class=\"wp-element-caption\">Caption: Presentation at the Padi Webinar \"Customer service challenges in imaging services\"<br>Credit: CBR<\/figcaption><\/figure>\n\n\n\n<p>The September Diagnostic Imaging Accreditation Program (Padi) webinar addressed the \"Challenges of customer service in imaging services\". The event took place on September 26, at 7:30 p.m. (Bras\u00edlia time), live via the CBR's Canvas platform. The event had 70 simultaneous participants.<\/p>\n\n\n\n<p><strong>Speaker<\/strong><\/p>\n\n\n\n<p>This year's speaker was Professor Andr\u00e9 Silva.  He is a nurse and quality consultant who graduated from Universidade Paulista (2000). He has a postgraduate degree in health business management from FGV (2008). Director of YHW Consulting, technical and quality manager at Pinheiros Diagn\u00f3sticos.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/cbr.org.br\/confira-como-foi-o-terceiro-e-ultimo-dia-do-cbr-24\/\">+Read more: Check out the third and final day of CBR 24<\/a><\/strong><\/p>\n\n\n\n<p><strong>About the Padi Webinar<\/strong><\/p>\n\n\n\n<p>Held once a month, the Padi Webinar is a format used by the CBR to discuss technical and management issues related to Padi Accreditation. In 2024, we have had nine seminars so far, with the following themes: \"Patient Safety Center in Imaging Clinics\", \"Contextual challenges and innovations for technology sectors in Imaging clinics\", \"Responsible Radiology and the generation of sustainable value\", \"Indicators in Diagnostic Imaging\", \"How to structure a Quality Management system\", \"The challenges of Permanent Education in imaging services\", \"Risk Management and External Opportunities\", \"Management Challenges and Success\" and \"Customer Service Challenges\".<\/p>\n\n\n\n<p><strong>Stay up to date with CBR's social networks, follow us on\u00a0<a href=\"https:\/\/www.instagram.com\/cbr_radiologia\/\" target=\"_blank\" rel=\"noreferrer noopener\">Instagram\u00a0<\/a>,\u00a0<a href=\"https:\/\/www.facebook.com\/CBRadiologia\/?locale=pt_BR\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook<\/a>\u00a0e\u00a0<a href=\"https:\/\/br.linkedin.com\/company\/colegiobrasileiroderadiologiaediagn%C3%B3sticoporimagem\" target=\"_blank\" rel=\"noreferrer noopener\">LinkedIn<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>The September webinar of the Diagnostic Imaging Accreditation Program (Padi) addressed the \u201cChallenges of customer service in imaging services\u201d. The event took place on September 26th, at 7:30 pm (Bras\u00edlia time), live through the CBR Canvas platform. The event had 70 participants [\u2026]<\/p>","protected":false},"author":8,"featured_media":2594,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2592","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>O Webinar Padi de setembro debate \u201cDesafios do atendimento ao cliente em servi\u00e7os de imagem\u201d - Padi<\/title>\n<meta name=\"description\" content=\"O evento aconteceu no dia 26 de setembro, \u00e0s 19h30 (hor\u00e1rio de Bras\u00edlia), ao vivo por meio da plataforma Canvas do CBR\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/padi.org.br\/en\/webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O Webinar Padi de setembro debate \u201cDesafios do atendimento ao cliente em servi\u00e7os de imagem\u201d - Padi\" \/>\n<meta property=\"og:description\" content=\"O evento aconteceu no dia 26 de setembro, \u00e0s 19h30 (hor\u00e1rio de Bras\u00edlia), ao vivo por meio da plataforma Canvas do CBR\" \/>\n<meta property=\"og:url\" content=\"https:\/\/padi.org.br\/en\/webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem\/\" \/>\n<meta property=\"og:site_name\" content=\"Padi\" \/>\n<meta property=\"article:published_time\" content=\"2024-10-07T19:34:39+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-07T19:34:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/padi.org.br\/wp-content\/uploads\/2024\/10\/Linkedin_WebinarPadi_Desafios-do-atendimento.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1220\" \/>\n\t<meta property=\"og:image:height\" content=\"627\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Comunica\u00e7\u00e3o CBR\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Comunica\u00e7\u00e3o CBR\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/padi.org.br\/webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem\/\",\"url\":\"https:\/\/padi.org.br\/webinar-padi-de-setembro-debate-desafios-do-atendimento-ao-cliente-em-servicos-de-imagem\/\",\"name\":\"O Webinar Padi de setembro debate \u201cDesafios do atendimento ao cliente em servi\u00e7os de imagem\u201d - 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